How we handle your information
Last updated October 7, 2026. Plain-English summary. Questions: email [email protected] or text your AI.
What we collect
From you: your shop's details, your name, phone and email, the messages you send your AI, and any photos or documents you send it. From your connected accounts: the customer messages, reviews and contacts needed to do the jobs you turn on. Payments are handled by Stripe. We never see or store your card number.
Signing in
If you sign in with Google, Apple, Microsoft or Facebook, they share your name and email address with us. We never see your password for those accounts. If you sign in with your email, we send you a one-time code instead of using a password. We use one cookie to keep you signed in. It is not used for ads or tracking.
How we use it
Only to run your AI for your shop: answering, following up, reminding, posting and reporting. We do not sell your data or your customers' data, and we never share one shop's information with another shop.
Your customers' information
When you upload a customer list or connect your inbox, we hold that information for your shop and use it only for the work you ask for, such as birthday reminders. Your AI never contacts your customers without your OK. If you're a customer of a shop that uses Gold Rose and you want to be removed, ask the shop, or email [email protected] and we'll work with the shop to remove you.
AI and who can read your messages
Your AI is powered by Anthropic. Under Anthropic's commercial terms, it does not use your messages or your AI's replies to train its models, and it deletes them from its systems within 30 days. Rose, the assistant that answers Gold Rose's own website chat, texts and social messages, runs on HighLevel, which says it does not use personal information to train general AI models. We don't use your data to train AI either. A person on the Gold Rose team reads your messages only to help you during setup and founding-shop check-ins, to handle something your AI hands to us, or to fix a problem.
Your approximate location
When you open goldrose.ai, our hosting provider (Cloudflare) estimates your city and country from your internet connection. We use it only to show wording for your area, such as “Coming soon to your city,” and to suggest your city on the waitlist form, which you can change. We don’t ask for your device’s precise location, and we don’t store this estimate or use it for ads.
Text messages
If you agree to texts, we text you about your account and your AI's work. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. We only send marketing texts to your customers who have agreed to receive them. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
Who helps us run it
Trusted providers that host, message and bill for us: Cloudflare (hosting, storage and email), HighLevel (text messages and our website chat assistant), Meta (WhatsApp, if you choose it), Anthropic (your AI) and Stripe (billing). They only get what they need to do their part. WhatsApp messages are also covered by Meta's own terms.
Gold Rose Network waitlist
When you join the waitlist we keep what you type in the form (your name, email, optional phone, shop or company name, city, and the answers about orders), plus which page you came from and your device type. We use it to save your place on the list and email you when the network opens near you. We never sell it or share it with another shop. You can stop the emails or leave the list from your private waitlist page at any time, or email [email protected] to have it deleted.
How long we keep it
While your plan or free trial is running, we keep your shop's data so your AI keeps getting better. Photos and documents you send are deleted automatically after 180 days. If you cancel, or your free trial ends without a plan, we delete your shop's data 60 days later: your customer list, messages, your AI's notes, drafts, activity and photos. We tell you the date when it's set and remind you a week before. Restart your plan before then and everything stays. Need more time? Email [email protected]. We keep only your account email, shop name, plan and billing records, because the law requires business records. Copies held by our providers and in backups expire on their normal schedules.
Your choices
Download your data any time from your account: your customer list as a spreadsheet, or everything in one file. You can also ask us to delete your shop's data sooner, or to correct anything, by emailing [email protected].
Do Not Track
We don't track you across other websites or sell advertising, so we treat every visit the same whether or not your browser sends a Do Not Track signal.
Children
Gold Rose is for businesses. It isn't meant for anyone under 16, and we don't knowingly collect information from them.
Changes to this policy
If we change how we use your information in a way that matters, we'll tell account owners by email before the change takes effect and update the date at the top of this page.
Not affiliated with Meta
Gold Rose AI is an independent product of Alterra Holdings LLC. It is not made, endorsed or sponsored by Meta.